Service level agreement
Our passion is crafting beautiful software that really helps you get your job done. Our customers are important to us and our goal is that you are happy with our products and all interactions with us.
When you request support for JXL we will respond on business days within 24 hours from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience.
Our business hours are Monday to Friday from 9:00h to 17:00h (5:00pm) in the AET timezone. We are closed on major holidays in New South Wales, Australia.
Requests made through open forums such as the Atlassian Community are monitored and responded to only on a best-effort basis. You may request support via the following channels.
